Terms of Business

Effective date: 10th December 2025

1. Parties & Definitions

“Contractor”, “we”, “us” means Handy Hewitts.
“Client”, “you”, “your” means the person commissioning the work.
“Property” means the address where the work is to be carried out.
“Services” means the work agreed between Contractor and Client, as described in the quotation/estimate.

2. Scope of Services

We agree to perform the Services described in the quotation or estimate given to you.
Any changes to the agreed Services (variations) must be confirmed in writing before additional work begins.

3. Quotation, Payment & Deposit

The quotation/estimate remains valid for 30 days from issue.
For all works, a materials deposit (typically 25–50%) may be required and will be discussed and agreed with the client prior to commencement.
Labour and materials will be charged as quoted, unless a fixed price has been agreed.
Full payment is due on completion of work.
Late payment may incur interest or additional fees.

4. Client’s Obligations
You must:

Provide safe and clear access to the Property.
Ensure the work area is safe (e.g. remove fragile items, provide necessary utilities such as water or electricity if required).
Obtain any permissions required (e.g. landlord consent, permissions from other owners) before work begins.
Make the Property available at the agreed date/time. If access is not possible or the site is not prepared (e.g. heavy items not moved, blocked access), you may still be charged for time lost or a cancellation fee.
Any materials, fixtures, or goods to be supplied by the client must be present on site prior to our scheduled arrival. Failure to have materials ready may result in postponement of works and/or additional charges for lost time or re-attendance.

5. Commencement, Time Estimates & Delays

Dates and times for start and completion are estimates only.
While we will endeavour to meet agreed timescales, we are not liable for delays caused by events outside our control (e.g. weather, supplier delays, acts of God).
If unforeseen issues arise (e.g. additional work, hidden damage), we will inform you and agree any extra cost/time before continuing.

6. Liability, Indemnity & Insurance

We will carry out all work with reasonable care and skill, in accordance with the statutory implied-term requirements under the Consumer Rights Act 2015 and the normal standards expected of a professional handyman.

You are responsible for ensuring that the working environment is safe and suitable for the work to take place. This includes: clear access, stable surfaces, safe structures, and notifying us of any risks (e.g. asbestos, electrical issues, leaks, weak fixings, hidden pipes/cables, structural defects).

You agree to indemnify us against any loss, damage, injury, or third-party claim that arises because:

- the property was unsafe,

- you failed to disclose relevant risks or conditions,

- you did not obtain required permissions,

- access was restricted or hazardous,

This indemnity does not apply where the issue is caused directly by our negligence or wilful misconduct.

Our liability for any defect in workmanship is limited to repairing, adjusting, or re-doing the specific faulty work only, provided you notify us in writing within 3 months of the work being completed.

We are not responsible for faults arising from misuse, lack of maintenance, pre-existing issues, general wear and tear, or from materials/fittings supplied by you or third-party suppliers.

Any materials, fixtures, or products supplied by third parties (including client-supplied items) are covered only by their original manufacturer or retailer warranty. We do not guarantee or take responsibility for the quality or performance of any such goods.

We hold appropriate public liability insurance to protect against accidental damage or injury caused by our work; details are available on request.

7. Cancellation and Changes

If you cancel after we have agreed a start date/time, a cancellation fee may apply. Any such fee will be discussed with you fairly and reasonably at the time of cancellation.
If you request changes after work has started, additional costs and revised completion times may apply; no extra work will be started without written agreement.

8. Complaints & Defects

For general concerns or dissatisfaction with the completed work, you must notify us in writing within 7 days of completion via email to handyhewittsltd@gmail.com

This 7-day notification period applies only to general complaints and

does not affect your 3-month workmanship warranty.

We will review any complaint promptly and, if valid, shall carry out reasonable remedial work (subject to the indemnity and liability terms above).

9. Termination

Either party may terminate the agreement if the other materially breaches these Terms, and fails to remedy within a reasonable time after written notice.
Termination does not affect rights accrued before termination (e.g. payment for work done, right to claim for defects).

10. Data, Privacy & Photos

Where we need to collect or handle your personal data, we comply with relevant data-protection requirements (e.g. UK GDPR).
We may take photos of work carried out at your property for our records and for use in our portfolio, marketing, or social media. By agreeing to these Terms & Conditions, you hereby give us permission to take and use such photos. If you do not want us to take or use photos of the work, please inform us in writing.

11. Entire Agreement & Amendment

These Terms represent the entire agreement between you and us relating to the Services; they supersede any previous promises or discussions.
Any amendment must be agreed in writing by both parties.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.
Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.